Because our business is ride-booking / service-based (not a tangible product), we define our “refund / cancellation / adjustment” policy as follows:
Booking Cancellation by User
- If you cancel a booking before the driver is assigned, you will receive a full refund of any prepayment (if applicable).
- If you cancel after a driver has been assigned (or ride started), cancellation charges or partial charges may apply. The amount refunded, if any, will depend on how close to the ride start time the cancellation is made, and any incurred costs by us or the driver (e.g. driver time, fuel, waiting charges).
No-Show / Driver No-Show
- If you (the user) do not show up at the pickup location at the scheduled time, you may be charged a no-show fee or full fare as per our policy.
- If the driver fails to show up or cancels at the last moment, we will attempt to provide a replacement driver. If replacement is not possible, you will receive either a full refund or a ride-credit (at our discretion).
Ride Issues / Complaints
- If there was a mistake with fare calculation, route, or if you experienced poor service (driver misconduct, unsafe driving, vehicle condition), you can contact us at [support email/phone]. After investigation, we may offer a partial or full refund or ride-credit.
- Refunds or credits are applicable only if complaint is raised within [X hours/days] after ride completion/book-up.
Payment Processing
- Refunds (if any) will be processed via the original payment method used by you, subject to payment-gateway or banking processing times. We are not responsible for any delay caused by banks or payment processors.
No Physical Returns
- Since our service is intangible (cab/ride), there is no “return of goods.”
Modification / Change of Booking
- Any change in booking (time, pickup/drop location) should be requested as early as possible. We may accommodate changes depending on driver availability. Additional charges may apply if changes result in increased distance/time.