1. Introduction
Welcome to Local Cabs (hereafter “we”, “us”, “our”). We value the privacy of our users (“you”, “your”) and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit or use our website/app, how we use it, and under what circumstances we may share or store it.
2. What Information We Collect
We may collect the following information from you when you use our services / website / app:
- Personal identifiers: name, phone number, email address, postal address.
- Booking details: pickup location, drop-off location, date/time of ride, trip history.
- Payment information: payment method (card, wallet, etc.), billing address (if required).
- Device & usage data: IP address, device type, browser type, operating system, cookies or similar tracking technologies (when you use our website/app).
- Other optional information: any other details you provide to us (special instructions, preferences).
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and manage your bookings (ride scheduling, pickup/drop, payment processing).
- To communicate with you — confirmations, ride status updates, support or customer service.
- To improve our services — analyze website/app usage, monitor performance, identify and fix errors, optimize user experience.
- For safety and security — verifying identity, preventing fraudulent or abusive use, complying with applicable laws/regulations.
- For marketing and promotions (only if you opt-in): sending promotional offers, updates, newsletters.
4. Data Retention & Security
- We retain your personal and booking data only as long as necessary to fulfill the purposes outlined above, or as required by law.
- We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
- However, as with any online transmission or storage, we cannot guarantee absolute security.
5. Sharing Your Information
We will not sell your personal information to third parties. We may share your data in the following circumstances:
- With service providers or partners (e.g. payment processors, mapping or navigation service providers) — strictly to the extent needed to provide the services.
- When required by law, legal process, or to comply with regulatory requests.
- If we believe it’s necessary to prevent fraud or abuse, or to protect rights, property or safety of us, our users, or the public.
6. Cookies & Tracking Technologies
We may use cookies or similar technologies to collect device and usage data, to maintain sessions, remember your preferences, and analyze website/app traffic. You can choose to disable cookies in your browser — but note that some parts of the website/app may not work correctly if cookies are disabled.
7. Your Rights
Depending on your location you may have rights (e.g. access, correction, deletion) over your personal data. If you wish to request access, correction or deletion of your personal data, or if you have any privacy-related concerns, please contact us at: [support email/contact details].
8. Children’s Data
Our services are intended for adults only. We do not knowingly collect or solicit personal information from children under 18. If you are under 18, please do not use or provide information on this website/app.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Continued use of our website/app after changes indicates acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, you can contact us at:
Local Cabs
Address :- Hermitage, near VVA school , hoimden, Lebong cart road, Darjeeling, West Bengal : 734102
Email :- localcab29@gmail.com
Phone number :- +91 8637017534 +91 7810919603